Shipping & Returns
We use PBT, Mainfreight and Transfreight. Items that are considered dangerous goods (DG) can take longer to send thoughout NZ.
We are required to automatically charge goods and services tax (GST) for orders to be delivered to you at an address within New Zealand. You will be solely responsible for all sales taxes or other applicable taxes on orders requested to be shipped to any other country.
Returns (Damaged or Incorrect Goods)
If you receive damaged or incorrect goods, you must advise us in writing within 5 days of the goods being shipped from our distribution centre. If we do not receive notice in writing within this timeframe, the delivered goods will be deemed to be correct.
If you wish to return damaged or incorrect goods, you can do so by requesting a return merchandise authorisation (RMA) number from our customer service team at firstname.lastname@example.org. To ensure your return is processed correctly and in a timely manner, we only accept returns that are accompanied by a company approved RMA number.
When making returns by courier, please ensure you retain your tracking number in case the goods get lost in transit.
All returns accompanied by an RMA number can be returned to our distribution centre, located at:
23 Ross Reid Place
Once returned goods have been verified as damaged or incorrect compared to your order, we will ship replacement goods to you as soon as possible thereafter.